Privacy Policy

Effective Date: 30 July 2025

1. Introduction

Thread & Tangle is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect the personal information you provide when using our website and services.

By using this site, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information such as:

Name
Email address
Billing address (for purchases)
Purchase and download history

We may also collect non-personal data such as browser type, IP address, and site usage statistics through cookies and analytics tools.

3. How We Use Your Information

We use the information collected to:

Deliver digital downloads and custom orders
Process transactions
Send newsletters, product updates, and promotional content (with your consent)
Improve website functionality and customer experience
Comply with legal obligations

4. Cookies and Analytics

Our website uses cookies to enhance user experience and collect information about site usage. We may also use third-party analytics tools (e.g., Google Analytics) to track and report on website traffic. You can choose to disable cookies in your browser settings.

5. Data Sharing and Storage

We do not sell or rent your personal information to third parties. We only share information with trusted providers (e.g., Flodesk for email, Stripe/PayPal for payments) who assist in delivering our services.

Your data is stored securely and only accessible by authorised personnel.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. You may also withdraw consent to receive marketing emails by using the unsubscribe link in our emails.

To exercise your rights, contact hello@threadandtangle.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage users to read the privacy policies of any external sites they visit.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page and take effect immediately upon publication.

9. Governing Law

This Privacy Policy is governed by the laws of the United Kingdom.